CCPA Documents

California Privacy Rights

Effective: January 1, 2020

This notice is provided for California residents in compliance with the California Consumer Privacy act of 2018 (CCPA). California consumers have a right to knowledge, access, and deletion of their personal information under the California Consumer Privacy Act. California consumers also have a right to opt-out of the sale of their personal information by a business and a right not to be discriminated against for exercising one of their California privacy rights. This section describes your CCPA rights and explains how to use those rights.

Personal Information We May Collect

The categories of personal information we may collect include:

  • Identifiers
  • Demographics;
  • Commercial information;
  • Internet or other electronic network activity information;
  • Geolocation data;
  • Audio, electronic, visual, thermal, olfactory, or similar information;
  • Professional or employment-related information;
  • Education information;
  • Inferences regarding preferences or other characteristics
  • Your IP address, which is an identifier assigned either to your internet service or directly to your computer. We use the IP address to direct internet traffic to you;
  • Your browsing behavior, which includes your browser and device characteristics;
  • The date and time you visited;
  • The pages or services you accessed; and
  • Any referring URLs, or sites that directed you to our site.

Access to the personal information

SmartPractice collects personal information about its consumers to help better understand customer habits and to make the shopping experience on our websites more efficient.

We collect Personal Information:

  • We may collect your contact information, unique identifiers and preference information when you visit our website.
  • We may combine the personal information we collect from you when you visit our website with data obtained from other sources to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.
  • We may also collect information relating to your use of our website through the use of various tracking technologies, including cookies.
  • We collect personal information from all forms filled out and accounts created on our websites.

Note for Parents of Minors

Our site is intended for business professionals and we do not collect personal information from minors. If we receive any information from persons we believe to be minors, it will be purged from our database in accordance with any applicable laws.

How we use personal information:

We use the Order Information that we generally collect to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations). Additionally, we use this Order Information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • Provide you products and services
  • Address your inquiries, concerns, and requests
  • Analyze the use of our products and services and improve our products and services, or develop new products and services
  • Provide and personalize our offers and services
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • When an order is placed on our we retain your purchase history records unless and until you ask us to delete this information: Including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this as account information.
  • Maintain the security of our products, services and systems
  • Comply with legal obligations

We also use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve customer experience and optimize our site.

Sharing your personal information:

  • We share personal information about you with our service providers to the extent necessary to enable their performance
  • Our vendors and service providers
  • Our affiliates and business partners
  • We share personal information about you with other third parties when it is legally permissible (Law enforcement, where required by law)
  • We will not sell personal information about you that we collect when you visit our website to third parties
  • We may also share personal information with other companies, organizations or individuals outside of SmartPractice if we have a good faith belief that access, use, preservation, or disclosure of that information is reasonable

Your Rights to your personal information

Right to Access and Data Portability:

You may contact us to correct, update, amend or request deletion of personal information about you at User collected data to be provided in a readable electronic format.

Right to disclosure:

Users may request to receive additional information about the sources of information we collect, why we collect and share personal information, the information of theirs we collect, and the categories of parties with whom we share their information.

Do not track:

Please note that we do not alter our site data collection and use practices when we see a Do Not Track signal from your browser.

Right to deletion:

Users can ask us to delete certain personal information we have collected. You can exercise your right to request the deletion of personal data by emailing your mailing address and contact information to, completing a form here, or by calling 1-800-522-0800 (toll free).

Opt-out rights:

You can opt-out of any or all of the data collecting as mentioned above or may contact us to correct, update, amend or request deletion of personal information by emailing your mailing address and contact information to, completing a form here, or by calling 1-800-522-0800 (toll free).

Do Not Sell My Personal Information:

SmartPractice will not sell your information. California law requires we maintain a separate webpage that allows you to opt-out of the sale of your personal information. Opt-out rights can be exercised by emailing your mailing address and contact information to completing a form here, or by calling 1-800-522-0800 (toll free).


We will not discriminate against you for exercising any of your CCPA rights. Unless Permitted by the CCPA law, we will not:

  • Deny your goods or services.
  • Charge you different prices or rates for goods and services, including granting discounts or other benefits, or imposing penalties.
  • Provide you with a different level of quality or services.

California residents who would like to exercise one of your rights, please email your mailing address and contact information to, completing a form here, or call 1-800-522-0800 (toll free).

In compliance with CCPA, we will require certain identifying information from you to verify your request. We will honor your request in accordance with CCPA. Even after exercising your rights, SmartPractice may still be required to retain or share portions of your personal information to comply with regulatory or legal obligations.

California Privacy Rights under California’s Shine-the-Light Law

Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use. Such requests may be made once per calendar year for information about any relevant third party sharing in the prior calendar year. California residents who would like to make such a request may submit a request by email using, by completing a form here, or by calling 1-800-522-0800 (toll free). The request should attest to the fact that the requester is a California resident, and provide a current California address.